Polished Performance Standard

This one day business boot camp is a cutting edge solution designed to raise the bar specifically for therapists, stylists, reception and front of house staff. It will culminate in a Developmental Award recognised by Habia.

The Polished Performance Standard is a one day performance excellence event aimed at giving employees the tools, knowledge, skills and inspiration to get ahead of the game.

Advanced Personal Communication
With the emphasis on behavioral styles, relationship awareness and NLP this course will equip delegates with the skills and knowledge to be able to recognize the behavioral styles of others as well as their own. Helps delegates realize the importance of flexing their own personal style to act wisely in inter-personal situations in order to get the best out of other people.

Customer Relationship Management
When you deliver ‘knock your socks off’ customer service everybody wins: your customers, your company and you! This is a must have tool for everyone who has customers exploring how to satisfy their needs and exceeding their expectations time and time again.

Selling Skills
To equip delegates with the skills to conduct more effective sales discussion by understanding the theory of buying and the skills of selling. Practical exercises will cover questioning techniques, features and benefits and how to successfully close the sale.